Support
Help with the WhatsApp Button
Questions or issues? Email contact@bklug.ai and we will get back to you. Common questions are below.
- How do I install it?
- Install the plugin from the WordPress plugin directory, or upload it under Plugins, Add New in your WordPress admin, then activate it. Go to Settings, WhatsApp Button and enter at least one number. The button appears on your storefront. No theme editing required.
- How do I set my number and prefilled message?
- In your WordPress admin, go to Settings, WhatsApp Button. Add your WhatsApp number with the country code and the message shoppers send when they tap the button.
- Can I add more than one number?
- Yes, up to 5. Each contact has a name (such as "Customer Support"), a WhatsApp number, a short card label (such as "Help with an order"), and its own prefilled message. With one contact the button opens WhatsApp directly. With several, it opens a popup where the shopper chooses who to message.
- Can I change how the button looks?
- Yes. Show it as icon only, icon plus the WhatsApp word, or icon plus your own custom text. Change the button and text colors, place it bottom left or bottom right, and adjust its size and spacing from the screen edges.
- Can I show it only on desktop or only on mobile?
- Yes. Desktop and mobile each have their own show or hide toggle, so you can run the button on one and not the other.
- Can I customize the popup?
- Yes. When you have multiple contacts, you can edit the popup title and subtitle, and its background, text, accent, hover, and border colors. Each contact appears as a compact card with a WhatsApp button.
- What is the inactivity auto-open?
- An optional trigger. When enabled, the contact popup opens on its own if a shopper has not interacted with the page for a set time (20 seconds by default). The timer resets when they scroll, click, or touch the screen, and it runs only once per page view.
- Can I set business hours?
- Yes. Turn on business hours and choose the days, the opening and closing time in 24-hour format, and an optional timezone (such as America/Sao_Paulo). You can also show an availability note: one message during business hours and another outside them.
- Will it slow down my store?
- No. The button is a small amount of CSS and JavaScript, and the assets load only on pages where the button is shown. There is no call back to any external server when a page loads.
- Does it collect my customers' data?
- No. The button opens WhatsApp directly on the shopper's device. It sets no cookies, sends no visitor data anywhere, and makes no calls to bKlug. See the privacy policy for details.
- How do I remove it?
- Deactivate and delete the plugin under Plugins in your WordPress admin. The button disappears from your storefront right away, and the plugin's stored settings are removed on uninstall.
Still stuck? Email us and we will help.contact@bklug.ai